Know-How TRANSFORMATION Master step change and empower knowledge workers to reduce risk and optimize performance. ENVIRONMENTALIZATION Model interrelationships between people, workflow and systems to enhance understanding of practices. PERSONALIZATION Manage and protect personal data to maintain integrity of information and guard against misuse. NORMALIZATION Configure semantic models, ontologies, taxonomies and databases to maximize flow, integrity and use of information. REALIZATION Validate practices are sanctioned by providing proof of occurence to meet stakeholder requirements.